Order Policies


Shipping for all Imagination Millwork products are via UPS Ground Service. Shipping costs and times are based on your location and are calculated at check-out.

U. S. Shipping Only! Sorry but at this time shipping is only available within the contiguous United States. WE DO NOT SHIP TO CANADA. Please check back periodically for changes in this policy.

Imagination Millwork cannot ship to post office boxes.

Processing and Shipping Times

Imagination Millwork's processing time for built-to-order products are (3-4) three to four weeks from the date of the accepted order. Custom order processing time varies. Items ordered together may not arrive in the same box. We make every effort to process your order as quickly as possible and you will be notified, via email, as soon as your order is completed and ready for shipping. All products are shipped, from our warehouse, via UPS standard ground services and generally will arrive in 3-7 business days. If there is a delay, we will also notify you by email.

Freight Damage

Please inspect shipments immediately upon receipt. Items, no matter how well packaged, may sustain damage during shipment, even if the carton appears to be in good condition. If the item(s) have been damaged during shipment, you must file a claim directly with UPS.


Please see our Return Policies page for details.


Imagination Millwork will collect sales and/or other applicable taxes on all orders shipped within the state of Maryland. All applicable taxes will be clearly displayed on your final order or receipt. State sales and other tax rates are subject to change at any time.

Pricing and/or Typographical Errors

In the event a product is listed at an incorrect price due to typographical error, or error in pricing information received from our suppliers, Imagination Millwork, Inc. obtains the right to refuse or cancel any orders placed for product listed at the incorrect price. Imagination Millwork, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and/or payment has been completed. If your credit card has already been charged for the purchase, and your order is canceled, Imagination Millwork, Inc. will immediately issue a credit to your credit card account in the amount of the incorrect price.

Image Disclaimer

The product “blueprints,” photographs and other images shown are for illustrative purposes only and may not be an exact representation of the product.  Imagination Millwork, Inc. reserves the right to change product images at any time without notice.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Imagination Millwork, Inc. signs them or not. We reserve the right to make changes to this site and these Conditions at any time without notification.