Return & Cancellation Policy

FINAL SALE POLICY (NO RETURNS ALLOWED)

  • Discounted, closeout, modifed, or installed products.
  • Custom designed, custom ordered, and custom built products.

 

ORDER CANCELLATION

  • Orders may only be cancelled or modified within 24 hours of order placement.

 

RETURNS

  • Returns on standard products must be made within 14 days of order receipt.
  • Return Goods Authorization (RGA) number must be issued for all returns.
  • Please contact our Customer Service department for RGA number.
  • Customer will pay for the return shipping for all orders refused or returned.
  • A 25% restocking fee will be charged for all refused or returned orders.
  • Items must be unmodifed, unused, and in resalable condition to qualify for refund.
  • Items must be returned in packaging that is UPS approved.
  • Any items that are damaged in return shipping will not qualify for refund.
  • Imagination Millwork is not responsible for any labor costs incurred with the installation of wrong or defective products.

 

REFUNDS

  • Refunds will be issued only after Imagination Millwork receives returned items and determines that the request meets our policy requirements.
  • Refunds will be issued to customer's original payment method or as store credit.
  • Imagination Millwork is not responsible for any labor costs incurred with the installation of wrong or defective products.

 

INCORRECT OR DEFECTIVE ORDERS

  • Do not install defective or incorrect orders; no returns are allowed for installed items.
  • Defective or incorrect orders must be reported within 48 hours of receiving.
  • Pictures of defective or incorrect product MUST be sent to sales@imaginationmillwork.com within 48 hours of receipt.
  • Imagination Millwork is not responsible for any labor costs incurred with the installation of wrong or defective products.

 

SHIPPING DAMAGE AND CLAIMS

  • All shipping claims must be handled within 48-hours of receiving your order
  • Please inspect your shipment immediately for damaged packaging or product.
  • Products, no matter how well packaged, have the potential to sustain damage during shipment, even if the carton appears to be in good condition. 
  • Immediately send photos of any damaged packaging and product to sales@imaginationmillwork.com.

 

OTHER CONDITIONS

  • These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Imagination Millwork, Inc. signs them or not. 
  • We reserve the right to make changes to this site and these Conditions at any time without notification.
  • If you have any questions that are not answered here, please contact our Customer Service department at 301-874-1160 or sales@imaginationmillwork.com.