Frequently Asked Questions
What is PVC and what are the advantages of using it?
A German inventor first patented polyvinyl chloride, more commonly known as PVC, in 1913. During the 20th century, through better technology and refinement, PVC advanced into a versatile, cost-effective, stable, and high-density material that is used in industries such as health care, IT, transport, textiles and construction∗. PVC’s properties make it the perfect material for exterior and interior trim. It can be used anywhere you would use wood, but PVC offers numerous advantages over other building materials such as wood, concrete, or metal.
PVC is strong, lightweight, easy to install, and cost-effective. PVC is also a socially valuable resource as it is non-toxic and recyclable. Frequent replacement is also unnecessary, and PVC requires relatively low energy use to produce*. PVC, unlike wood that has knots, splits, and voids, has a 100% usage ratio. All of these properties are good for the environment. PVC is easy to install, requiring only standard woodworking tools. Other advantages over wood are PVC’s resistance to mold, mildew, UV rays, rot, chemical corrosion (like salt), insect infestations, and bird damage. PVC does not require paint, but you can paint it secure in the knowledge that the paint will never peel due to the moisture content. Additionally, PVC is impervious to moisture, making it ideally suited for all exterior millwork including that which makes direct-ground and masonry contact.
Source: http://www.pvc.org
What are the recommendations for painting and cleaning PVC?
PVC does not require paint to maintain its integrity. Imagination Millwork recommends painting its products if you want to seal any rough edges to increase the products' resistance to dirt and/or mildew; after installing the product, based on your fastening option, you want to achieve a uniform color; or you want to paint the product a specific color. Imagination Millwork recommends the use of a 100% Acrylic paint [a solvent-based primer is recommended] like one from Sherwin Williams, Valspar, or Benjamin Moore. While dark colors have in the past been prohibited, Sherwin Williams now carries a line of paint that allows for a variety of darker colors. Imagination Millwork is does not guarantee any specific outcome from using any of these products. Always check with the manufacturer for specific instructions on how to use its paint.
Keeping your faux exterior PVC product clean will help prevent mildew from adhering to the paint, or dirt, on the products. You can easily clean your PVC product using a mild detergent and water.
Do you provide installation instructions?
We do not provide detailed installation instructions. Please contact your local handyman or contractor for installation instructions per your application.
We can provide instructions for handling of the product itself such as drilling, cutting, cleaning, painting, etc. We also can supply MSDS sheets and other technical information.
What service do you use to ship your products?
Shipping for all Imagination Millwork products are via UPS Ground Service. Items ordered together may not arrive in the same box but will all be shipped via UPS.
Large or custom orders may be shipped LTL freight upon consultation and scheduling with the customer.
How much is shipping?
Shipping costs are based on the size, and weight, of your product. Shipping times are based on your location. Shipping costs, based on this criteria, are calculated at checkout.
Do you ship outside of the U.S. or to Post Office boxes?
We ship via UPS to United States and Canada. Other shipping options to Canada and Unites States are also available such as FedEx and LTL freight options.
Imagination Millwork cannot ship to post office boxes.
How long does it take to ship?
We make every effort to process your order as quickly as possible and you will be notified, via your provided email address, as soon as your order is completed and ready for shipping. All products are shipped, from our warehouse, via UPS standard ground services and generally will arrive within 3-7 business days. If there is a delay, we will also notify you by email.
How long will it take to build my product?
Imagination Millwork's typical processing time for standard items is 5-10 business days. For large or custom orders, lead times may extend to 4 weeks.
What is your cancellation and return policy?
Please see our Return & Cancellation Policies page for details.
Do you charge tax?
Imagination Millwork will collect sales tax and/or other applicable taxes on all orders shipped within the state of Pennsylvania. All applicable taxes will be clearly displayed on your final order or receipt. Tax rates are subject to change at any time.