Let us know if you can’t find what you are looking for. You can call us at 301.874-1160 7:30 a.m. to 4:30 p.m. EST or email us anytime.



Revised June 1, 2009

1. Information We Collect: We may collect information (including name, address, telephone number, email address, transaction information) when you:

• Make a purchase with us online or by telephone.
• Save your information with us online.
• Participate in a contest, sweepstakes, promotion, or survey.
• Are referred to us through a marketing promotion.
• Visit our website (see Cookies below).

2. How We Use Information Collected at this Site: Imagination Millwork, Inc. may use your personal information to:

• Process, track and fulfill your order.
• Contact you about the status of your order.
• Inform you of and administer promotions, contests or sweepstakes.
• Learn about your shopping preferences and improve your shopping experience.
• Help us address problems with and improve our website and merchandise.
• Analyze trends.
• Protect the security and integrity of our website.
• Contact you for other business reasons, if necessary.
• You always have the right to "opt out" of receiving communications from us. (See Communications Options below.)

3. Information We Share: We may share your personal information in the following ways:

• We contract with other companies to provide certain services, such as shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only that information needed in order for them to render the services we requested and they are not entitled to use it for their own marketing or any other purpose.
• On rare occasion, we may disclose information upon law enforcement's request, in response to a court order, or when required by law. We may also share information to assist in fraud investigation and protection or as necessary to protect our rights and interests.
• In the event of a sale or merger of Imagination Millwork, Inc. or any of its affiliated companies, information we have collected as described in this policy may be among the transferred business assets.

4. Legal Disclosure of Information Collected: Imagination Millwork, Inc. contracts other companies to deliver packages, and services related to the design, maintenance and improvement of this Site and our database and related systems. These companies have access to your information. Regardless of whether you have provided us with consent, we will share your information with those companies that perform certain functions on our behalf under contract to us, and as may be necessary to comply with applicable laws, police investigations, or in legal proceedings where disclosure of such information is relevant and permitted by law.

5. Privacy Policy of Linked Websites: Our website may contain links to websites owned by third parties. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that site's privacy policy. Those practices may be different than the practices described herein, and we urge you to read each website's privacy policy carefully before you use or submit information to that site. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot and are not responsible for any information that you may submit at that site.

6. Cookies: Our website uses "cookies" which are small data files stored on your computer when you visit a website. Cookies may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For instance, cookies allow us to remember what's in your shopping cart, recognize you when you return to our site, track your orders, and monitor and maintain information about your visits to our website. You may set your browser not to accept cookies or to notify you when you receive cookies, giving you the opportunity to decide whether to accept cookies. If you do not accept cookies however, you will not be able to access your account information or make purchases on our website

7. Communication Options: If you do not wish to be contacted via email, direct mail or telephone, please let us know your preferences by contacting customer service. (See Contact Us below) So that we may identify you correctly, please provide your exact name and postal or email address. You may also unsubscribe from our email using the link provided in each email. If you ask us to remove you from promotional lists, we will maintain your name on a "do not contact" list to ensure that we continue to honor your requests. It may take up to 10 days to process your email request and, due to the fact that mailings are planned long in advance, 6 to 8 weeks to process your postal mail request. When you purchase online, we will continue to confirm your order and shipment status via email and, if questions arise concerning your order, we may contact you via email, postal address or telephone. If you change your mind about your choices, you may start receiving promotional communications from us again by signing up when you visit our websites, when you enter a contest, sweepstakes or survey, or by contacting customer service.

8. Security: We use a variety of technologies and processes for protection of our customer data. We use encryption technology whenever transmitting sensitive data such as credit and debit card information. Please note however that absolute security can never be guaranteed. Although we will use all reasonable efforts to safeguard the confidentiality of any Personal Information collected, we will not be liable for disclosure of Personal Information obtained due to errors in transmission or the unauthorized acts of third parties.

9. Minors’ Privacy: Imagination Millwork, Inc.’s site is not intended for use by anyone under the age of 18 and we do not knowingly collect personal information from anyone under this age. The minor’s parent or guardian should contact us if we inadvertently collect information so that we may delete it immediately (See Contact Us below).

10. Policy Changes: We reserve the right to change or update this policy at any time by posting the date of revision. We encourage you to review our privacy policy periodically.

Contact Us: If you have any questions or concerns or need additional information about this Privacy Policy or our use of your Personal Information, please contact us via e-mail at or via mail at Imagination Millwork, Inc. 4821 Winchester Boulevard, Unit 110, Frederick, Maryland 21703
phone: 301.514.8550

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